Learn how to cancel Non-public Web Entry and get a refund

Private Internet Access (PIA) comes with a number of the greatest pricing of any VPN, and sometimes would not really feel like a funds service. I say “usually” as a result of, sadly, it does generally really feel such as you get what you pay for with PIA. Whereas I am engaged on seeing what settings iron out the kinks, the actual fact is that PIA would not at all times go away you with the web speeds you want for on a regular basis use.

In case you’ve discovered PIA unreliable, you could wish to know the best way to finish your subscription, get a refund and commerce as much as a extra secure VPN service. Right here, I will clarify the best way to cease your subscription from renewing, get your a reimbursement and delete your account (if you wish to go that far).

Learn how to flip off auto-renewal for PIA

Like with most VPNs, the usual solution to cancel PIA is to cease your subscription from renewing on the finish of the present fee interval. Whether or not you have signed up for one month, one yr or three years, you may get to maintain utilizing the VPN till that point expires. Here is the method to comply with.

1. In a desktop or cellular net browser, go to privateinternetaccess.com. Click on Login on the high of the display screen.

2. Enter your account username and password. You may be taken to your shopper management panel. It ought to robotically load on the Subscription Overview tab, however verify the left-hand column to verify.

3. Below the username for the subscription you wish to cancel, discover the “subsequent billing” heading, then click on the Flip off auto-renewal hyperlink.

4. You may get a message making an attempt to persuade you to not cancel. Click on Flip off auto-renewal once more, this time on the bottom-left of the window.

5. Give a cancellation motive. Be happy to click on “I’ve another excuse,” then enter one letter and click on Proceed with cancellation.

6. Lastly, the location will supply to attach you with tech assist as a substitute of cancelling. Maintain the road and click on Flip off auto-renewal as soon as extra.

After combating by means of all that, you need to get affirmation that your account will not renew when the billing interval expires. You have now acquired the remainder of the time period to search for a brand new VPN.

Be aware that in the event you first obtain PIA from the Google Play Retailer or Apple App Retailer, you will have bought your subscription immediately by means of the app. On this case, your subscription will probably be managed by the app retailer you got it by means of, and you will have to go there to cancel. Simply open your profile, tab the subscriptions heading and scroll down to seek out PIA.

Learn how to delete your PIA account

In case you’re sure that you simply’re executed with PIA, you could wish to go the additional mile and delete your account altogether. You are able to do this by submitting a assist ticket. Go to helpdesk.privateinternetaccess.com, scroll right down to the underside of the web page and click on on Contact Us below the Sources heading (close to the center of the web page).

Write a transparent, direct message. Be happy to make use of the above screenshot for instance. To get assist sooner, you can even use stay chat — simply go to the principle PIA web site, then click on the button on the bottom-right that reads Want Assist? Chat with us! This may get consideration in your case instantly, however you may need to defeat an AI assistant first.

Learn how to get a refund from PIA

PIA solely offers refunds inside the first 30 days after buy. In case you’re inside that window and need your a reimbursement, begin by cancelling auto-renewal, then ship a assist ticket or contact stay chat as described within the earlier part. Say you’re requesting a full refund below the money-back assure. Persist with your weapons, as they will in all probability attempt to persuade you to not go.

PIA options

In case you nonetheless want a VPN after cancelling PIA — and also you nearly definitely do in the event you ever go browsing — Engadget has a listing of the best VPNs that will help you with comparability purchasing. As a fast abstract, Proton VPN is the all-around greatest service. ExpressVPN is expensive, however offers you nice speeds and glorious app design. In case you want persistently quick speeds each time, go along with Surfshark.